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Refund and Returns Policy

Nishika ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.

*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.
*For sale related policies, please refer to our Sale T&C’s

DOMESTIC SHIPPING:

  • We offer free shipping for all Prepaid domestic orders.
  • An amount of 50/- rupees will we charged on all Cash on delivery orders.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • All orders are processed from our warehouse in Jaipur, Rajasthan, India

INTERNATIONAL SHIPPING:

  • For international orders, a flat fee of USD30/GBP30 is charged depending on the currency chosen.
  • Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
  • Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
  • All orders are processed from our warehouse in Jaipur, Rajasthan, India.

TRACKING AND DELIVERY:

  • Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
  • Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
  • The order status can also be tracked on GE website footer “Order Status” link under “Customer Assistance.”
  • Our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.
  • Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
  • In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

MODES OF PAYMENT:

  • Cash on delivery available.
  • For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options.

Returns & Exchanges

Nishika India adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

  • Nishika India Apparel is eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed. However, Design Partner brands are not eligible for any exchanges.
  • Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
  • Customised products or special bulk orders are not eligible for returns or exchange.
  • International orders are not eligible for returns or exchange.

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:

  • Call at +91 9983995231, Monday – Saturday 9.30 AM to 5.30 PM IST
  • Email at customercare@nishikaindia.com
  • For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in and an unboxing video for better response.
  • In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • We will organize a reverse pick up from the address stated in your invoice
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
  • Our credit notes can be used on our website

In case of size exchange of garments:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • Please send the product back to us at the below address, carefully packaged with all the order details mentioned there and with all the documents provided by us to with all the order details mentioned there and with all the documents provided by us to you at the time of delivery and documents or bills present in the parcel.
  • On second delivery of exchange product delivery charges will we applicable according to pin codes and the size and weight of the parcel.
  • The delivery charges of the exchange products are to be paid prior to delivery via net transfer or wallets.

Nishika India (Vikas Enterprises)
C/O: Vikas Gupta (E-commerce Department)
Plot No. H-159 RIICO Mansarovar Jaipur
Rajasthan 302020
Tel: +91-9983995231

  1. Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  2. In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges as well as the cost of shipping the new piece.
  3. Our credit notes can be used on our website.
  4. We offer size exchange only for the same style of clothing purchased.
  5. We are unable to entertain requests to replace garments with a different style even if the price is the same.
  6. Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.

REFUND POLICY

  • If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
  • In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed only via our website.

GENERAL TERMS & CONDITIONS

  • Orders once confirmed, cannot be cancelled/amended.
  • Products purchased during sale period / discounts are not eligible for return or exchange.
  • Products purchased prior to sale cannot be exchanged during sale period.
  • Products bought online cannot be exchanged or returned in stores and vice versa.
  • No refunds are entertained if the customer has provided wrong or incomplete shipping address.
  • No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
  • No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
  • Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
  • In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
  • For sale related policies, please refer to our Sale T&C’s

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

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